Ring has recalled 350,000 units of their 2nd generation video doorbells due to fire hazard. The battery inside the video’s doorbell can overheat when the wrong type of screws are used during installation, which leads to fire and burn hazards.
The model number of the recalled units is 5UM5E5. The doorbells have a blue light and come in two different colors: black and silver or black and bronze. Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The company has also has received eight reports of minor burns. Anyone using a Ring video doorbell can check to see if their unit is included in the recall by entering the doorbell’s serial number on Ring’s website.
Anyone with a recalled unit needs to stop installing or using the affected video doorbell immediately and download new instructions, which you can find here. You can also call Customer Service at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.ring.com; click on help, then on Installation Services for more info.
—Gabby Cullen
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